Shipping Policy

Last updated: September 11, 2026

At Pet Boom, we work with trusted third-party suppliers and shipping partners to deliver your orders directly to you.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

• Italy: approximately 7–15 business days

• European Union: approximately 7–20 business days

• International: approximately 10–30 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Pet Boom may offer free shipping promotions.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided when placing your order..

Please allow up to several days for tracking information to become active after the order has been shipped.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate the shipment with the relevant shipping carrier or supplier and help determine the appropriate solution.

Pet Boom is not responsible for delays caused by circumstances outside our reasonable control, including customs delays, incorrect delivery information, carrier disruptions, extreme weather, or other unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. If the order has already been shipped, we may not be able to change the delivery address.

Customs and Import Duties

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about your order or shipping, please contact us through the contact information provided on our website.

Please include your order number so that we can assist you as quickly as possible.